Determine if a Claim is warranted: Unless you have been hit with a catastrophic hail or wind storm you should have a qualified contractor, such as Wm Smith Roofing inspect your roof prior to making a claim to determine if there is enough damage to warrant making a claim. Many roofing companies will tell you there is damage and that you should file a claim without ever having inspected the roof, in hopes that an adjuster will agree to replace it. In many cases the damage can be repaired for less than your deductible and with most insurance companies once you have filed a claim it goes on your record even if the insurance company doesn’t pay a penny. With some Insurance companies if you have 2 or 3 claims in a 1 to 3 year period they will cancel your insurance. Wm Smith Roofing always looks at your property as if it is our own. If we wouldn’t file a claim, we don’t recommend that you file one. We will support all our assessments with photos.
If a claim is Warranted
Wm Smith Roofing is familiar with all facets of insurance claims and will walk you through the entire process.
Step 1: Only the insured parties can call to file the claim. Make sure you have your policy number handy when you call.
Step 2: The insurance company will assign an adjuster who will then call to set an appointment with you to inspect your property.
Step 3: The adjuster will either give you an estimate immediately or send it in the mail with your 1st check. We will go over these documents with you so you have a good understanding of what they mean.
Step 4: If your adjuster assessed less damage than what we believe they should have we will walk you through the arbitration or appraisal process.
Step 5: Upon completion of repairs we will invoice your insurance company for you so they will generate your final check.
Meeting with your Adjuster
When the adjuster calls to make an appointment be sure to get his/her name, phone number, and claim number. We prefer to meet with your adjuster to make sure that all items such as paint work, window damage, siding damage, etc. are included in the original estimate. It is much easier to help your adjuster formulate his/her opinion and get all items included up front than it is to get him/her to change their opinion after the initial inspection. It is also difficult to get your insurance company to schedule a re-inspection if items are omitted.
Understanding the Paperwork
Once a claim has been approved most insurance companies will calculate what they will allow for replacement cost value (RCV), depreciation (DEP), and actual cash value (ACV). They will pay the ACV amount up front less your deductible and hold back the depreciation until the work is completed. Once a final invoice is submitted they will release the balance up to the RCV less your deductible. If a home owner submits an estimate for less than the RCV allowed by the adjuster, that lesser amount becomes the RCV.